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Add some cozy beds for your pup!

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Get in Touch

Have questions about our orthopedic pet beds? We're here to help your furry friend find the perfect comfort solution.

Contact Information

Email Us

support@petsheaven.com.au

We'll respond within 24 hours

Call Us

0426 507 877

Mon-Fri: 9am - 5pm

Our Location

Grimley Close
Penrith NSW 2750
Australia

Online store — no walk-in showroom

Business Hours

Monday - Friday9:00 AM - 5:00 PM
Saturday & SundayClosed

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Frequently Asked Questions

What is your return policy?

We offer a 30-day change of mind return policy from the date of delivery. Items must be unused, unwashed, and in their original condition. For faulty or damaged goods, your Australian Consumer Law rights apply beyond this timeframe. Visit our Refund & Returns Policy for full details.

How long does shipping take?

Standard shipping takes 5-7 business days. Express shipping (2-3 days) is available at checkout.

Are the beds machine washable?

Yes! All our bed covers are removable and machine washable. We recommend washing on a gentle cycle with cold water.

What size bed should I choose for my dog?

Measure your dog from nose to tail while they're lying down, then add 6-12 inches. Check our size guide on each product page for detailed recommendations.

Woof! Need help? 🐾

I'm Brownie — ask me anything!