Terms & Conditions

1. Acceptance of Terms

Welcome to Pets Heaven. By accessing and using our website at petsheaven.com.au (the "Website"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Website or purchase our products.

These Terms and Conditions govern your use of our Website and the purchase of our premium orthopedic pet beds and related products. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the Website following any changes constitutes acceptance of those changes.

2. Use of Website

You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by any third party.

Prohibited activities include:

• Using the Website in any way that causes, or may cause, damage to the Website or impairment of its availability or accessibility
• Using the Website in any way that is unlawful, illegal, fraudulent, or harmful
• Using the Website to transmit or send unsolicited commercial communications
• Using the Website for any purposes related to marketing without our express written consent
• Attempting to gain unauthorized access to our systems or networks

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including but not limited to, if we believe customer conduct violates applicable law or is harmful to our interests.

3. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, images, product descriptions, videos, and software, is the property of Pets Heaven or its content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without our prior written consent, except for:

• Temporary storage in RAM incidental to your accessing and viewing the Website
• Files that are automatically cached by your web browser for display enhancement purposes
• Printing or downloading one copy of a reasonable number of pages for your personal, non-commercial use

The Pets Heaven name, logo, and all related product names, designs, and slogans are trademarks of Pets Heaven. You must not use such marks without our prior written permission.

4. Product Descriptions & Pricing

We strive to ensure that all product descriptions, specifications, and pricing information on our Website are accurate. However, we do not warrant that product descriptions, colors, information, or other content available on the Website are accurate, complete, reliable, current, or error-free.

Pricing:

• All prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable
• Prices are subject to change without notice, but changes will not affect orders already placed
• We reserve the right to correct any pricing errors on our Website or on pending orders
• If a product is listed at an incorrect price due to an error, we will contact you for instructions or cancel your order and notify you of the cancellation

Product images are for illustrative purposes only. Actual product colors may vary slightly due to monitor settings and photography lighting. Product dimensions and specifications are provided as accurately as possible.

5. Order Acceptance & Cancellation

Order Process:

When you place an order through our Website, you will receive an email acknowledging receipt of your order. This acknowledgment does not constitute acceptance of your order. Your order is accepted when we dispatch the products to you and send you a dispatch confirmation email.

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability or stock limitations
• Pricing or product description errors
• Suspected fraudulent or unauthorized transactions
• Inability to verify or authenticate any information you provide

Order Cancellation by Customer:

You may cancel your order before it has been dispatched by contacting us at support@petsheaven.com.au. Once an order has been dispatched, our Returns Policy will apply. If you cancel an order before dispatch, we will refund any payment already made within 5-10 business days.

6. Australian Consumer Law Rights

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

If you believe a product you have purchased from us is faulty, damaged, or not as described, please contact us immediately at support@petsheaven.com.au. We will assess your claim and provide appropriate remedies in accordance with Australian Consumer Law.

7. Limitation of Liability

To the maximum extent permitted by law, Pets Heaven, its directors, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of (or inability to access or use) our Website or products
• Any conduct or content of any third party on the Website
• Any content obtained from the Website
• Unauthorized access, use, or alteration of your transmissions or content

Our liability for breach of any implied warranty or condition which cannot be excluded is limited, at our option, to:

• The replacement of the goods or the supply of equivalent goods
• The repair of the goods
• The payment of the cost of replacing the goods or acquiring equivalent goods
• The payment of the cost of having the goods repaired

This limitation of liability applies to the fullest extent permitted by law in the applicable jurisdiction and does not affect your rights under Australian Consumer Law.

8. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts in New South Wales, Australia.

Any disputes arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

9. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our Website and services, you consent to the collection and use of your information as described in our Privacy Policy. Please review our Privacy Policy to understand our practices.

10. Changes to Terms & Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website following the posting of revised Terms and Conditions means that you accept and agree to the changes.

We recommend that you review these Terms and Conditions periodically to stay informed of any updates. The "Last Updated" date at the top of this page indicates when these Terms and Conditions were last revised.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us: